good food
good service
good atomosphere

consitently

Went to their Sanlitun branch last week and was impressed by this Sichuan Hot Pot chain that i'd heard so much about. The first thing that struck me was the great service. I arrived before my friends and had to wait for a table - while waiting the fuwuyuan brought drinks, fruit and had a special waiting area set up complete with Chinese checkers and other games. It didn't take long for a table to become available and the service staff were helpful, but not too intrusive, in offering advice about what to order. We ordered a half/half or yuanyang pot and the spicey ingredients were added to the soup in front of us from a pre-prepared plastic sachet - i guess they do this so the customer knows that they're not eating from reheated pots of broth?
Anyway, the food was fresh and tasty - with a good selection of ingredients - though - like every Sichuan/Chongqing Hot Pot restaurant in Beijing, they didn't have any Peanut Milk (huasheng nai) - which really helps in taking a bit of an edge off the spice and is a very popular accompanying drink down south. It was a little pricey, but I recommend it to anyone looking for a Hot Pot restaurant that is cut above the ordinary.

I am writing this review specifically about the Haidilao in the Hua Shang Building on Chaoyang Road (located about 1 km west of East 4th Ring Road):

I am prompted to write this review after having had one of the most attentive restaurant service experiences in my life (and that's saying something). This was my second visit to Haidilao, but the first time coming with visitors who speak less Chinese than I. We arrived on a Friday evening, and though they were very busy (as always), we were well looked after. After struggling to read the Chinese menu (there is no English menu), the English-speaking server offered us a tour of the kitchen to see the dishes in person. After being greeted by the manager, we donned hair nets and were shown refrigerator cases full of meats and racks full of vegetables, and unknown dishes were cheerfully explained to us. Our choices were marked on our order sheet, and we were led back to the waiting area. Our wait was expectedly long, but we were kept happy with plenty of drinks, snacks, and games. Once we were seated, the excellent service continued with an English-speaking staff member checking in on us every so often in addition to the other waitstaff. At one point, my glasses became fogged with the steam from the hot pot, and an eyeglass cloth deftly appeared before me on the table (reminiscent of how servers at fine restaurants keep your wine glass full without you even noticing). I can't say enough good things about the staff; everyone seemed genuinely concerned with our well-being, and their cheerful demeanor was infectious, so we couldn't help but have a good time. (And the dancing noodle show surely doesn't hurt the fun, either!) To top it off, the hostess informed us as we were leaving that it had started to rain pretty hard, and called down to her colleague at the front door to prepare single-use rain ponchos for us (which saved us a guaranteed soaking on our short walk home.) My visitors couldn't have ended their stay in Beijing on a happier note. I would already recommend Haidilao for its excellent food and reasonable prices, but the stellar people there are what make this restaurant exceptional.

This place has a lot going for it:

- Really good hotpot
- Fresh ingredients
- snacks and other stuff (games, boot polishing, nails) while you wait (and you will probably have to wait)
- Good selection of self-serve condiments
- invariably good service
- half-portions can be ordered if there's just a couple of you
- good atmosphere
- Kids welcome

I've only been to the Jinsong branch but seems the reviews are equally good for other branches.

em...

It was one of the weekdays we went there,and enjoyed the hot pot.
Good service, the waiters never said MAYO , which I like.
All the items, the sides ,the broth , the baijo the items and meat to add on were good.
Unfortunatley there was a huge stream of bad air from somewhere ,may be the aircondition not working
or what, but the meat and the food smell of the restaurant was irritating .
Will go back for the hotpot.

customers can order half dishes,making it perfect for smaller groups.
they also have exceptionally good service.Business is quite good,I always wait for so long...

地址：海淀区紫竹院路北洼路4号院(紫竹桥西100米)
电话：010-68716676
www.haidilaohuoguo.com/

I have been to Haidilao sanlitun store many times,the only thing I do not like is that you need wait for table for long time if you do not have earlier reservation.But service is very impressive,and food quality is quite consistent too.Highly recommend for those who are in mood for hot pot.