Review of
Le Pré Lenôtre (Le Pre Lenotre) My husband and I picked this place for our 5th anniversary + valentine's day dinner. I regret immensely later on....
The dinner went ok, although I did not fancy the duck chest or the dissert that much. What really kills the day was at the check-out. I did not find out until the next day when I received my electronic credit card bill that I was charged RMB3,000 ON TOP OF what I spent (the 2,488 for the set dinner). I called the restaurant and they told me to wait while they checked to see what happened. They called back in the afternoon and told me that their server who helped me with the bill made a mistake by placing both bills of my table and my neighboring table on my credit card. But the point is I never signed the 3,000 bill, and the transaction still went through.... They didn't offer any timeline for a solution but told me to wait for them to "sort things out with their finance dept.". Then they did not contact me until I called back the next day, and found out what their version of the solution is: to get the right person to pay the bill first, then they'd get their bank to refund the money to my credit card bank, which takes at least 30 working days - I was told.
So at this point, I am totally disappointed and upset, feeling that I am being punished for someone else's mistake. And that mistake was made by a 5-star hotel + a so-called Michelin restaurant -- so you know how unreliable these things can be. And most disappointing is the way they have been handling this incident: I don't feel any part of real regrests from their part, and their real concern is to make sure to get someone to pay for the 3,000 bill. I even got a feeling that their finance dept. would probably not do the refund for me until they get the right person to get it paid. What kind of logic is that?! This incident totally ruined my anniversary in retrospect....
So in light of what happened to me 48 hours ago after I paid 2,488, I would NOT recommend this restaurant to anyone!