If your friend really wanted the shepherd's pie he should have screamed at the smiling f-er and gotten it.

This reminds me of "Bunny" in Platoon.

That smile was his way of laughing at you, Glenderful...you should have wasted him

Sin Loi, waiter man!!

should have clubbed him with the butt of his M-16 and torched the whole damn village!

you underestimate the clumsiness of some people here.

it is not that Rickshaw did not want to, they are simply incapable

we'll soon put a stop to that, I think it's worth it to stem the tide of complaints from Mr Glenderful. One trip to Maggies and he'll be back on track...give generously forumites...

Sometimes servers make mistakes.

See badr's post though. The Rickshaw has very responsive and adaptable management. I've had a few problems there with the service, but Chad or the other managers manage to get it sorted out and I always leave happy.

As far as the food, I love it. Never had a problem with it. IMO the best value-for-money on that kind of food in all of Beijing.

Glenderful, that's a really long long long post you wrote to complain. Are you sure your whine-o-meter is not set to 'hypersensitive'? Do you always get primo service everywhere you go in China?

For instance, I've had poor service, similar to your story, at Kro's too.

Thinking about the Rickshaw before lunch is just making me hungry. I've always had a good time and good food there

Glenderful

milquetoast scrub

looks/acts like his avatar

except the soap is a penis

Obligatory post indicating that I and everyone I know have had all good experiences at Rickshaw.

sorry to hear that
but i ll back up the rest of the crowd
service can be difficult in china
but rickshaw s management is consistently working on it

and man, it has been a while since i ve had a strawberry daiquiri with a chicjken quesadilla .... mmm ... yum yum

lunchtime the food comes quick

Perhaps happy hour best to order the quick-to-serve stuff

Alex, I love ewe, but stop posting porn

yeah, I've always had good service there but its not exactly inconceivable that this could happen.

Doesnt suprise me at all. Just a part of life here.
I give everywhere in China two chances....the service industry here is begining to get its act together though.

Just saw this thread, good to see that we have so many supporters.

Glenderful, please PM me the name of the guy who served you so that we can investigate the situation, if he is really as bad as you say he is then I wil make sure the owner hears about it. We do take these things very seriously.

Pizza was taken off the menu about 4 months ago because it wasn't popular. That is the only things that has changed.

The Sheppard's Pie does take a long time to cook as it is a dish about 8cm thick layered with mashed potato, beef and peas, more mashed potato and pastry, with a pot of gravy. The servers usually warn you when you order it that it will take around 20 minutes. Sorry that your server did not. But it seems in this case that he did not order it at all.

The Rickshaw runs on a POS (point of service) system. this means that the server uses a touch screen, taps your table and taps in the food you want and the receipt is printed out in the kitchen immediately. Therefor the ONLY point in the whole ordering procedure where a mistake can be made is during the ordering, a misunderstanding between server and customer.

I am sorry you had such a terrible time and I really do want to see this boy and his service abilities for myself. Please feel free to come into the rickshaw at any time and have a Sheppard's pie and a beer on me. I will leave a gift voucher for you at the bar if you like or PM me with a way to arrange it, if you are interested in giving us another try.

can't keep up with you crazy kids and your net slang.

I thought it was a lame joke. Something Bruce Forsyth would say. Or Jeremy Beadle.

But, yeah, continue your Rickshaw circle jerk.

I f-ing hate that I'm sounding more septic-like by the day to get through to you people.

I'm joining the Rebel Alliance.

I generally like the food at The Rickshaw and the staff is very friendly, but there are some persistent service problems, and these are amplified when someone from management isn't in the place. Here are three of numerous problems:

1) You are sitting at a table in the afternoon, tapping away on your laptop, and order a drink. When the staff brings it over, they will sometimes pass it OVER your keyboard when placing it on the table. I've seen the staff do this with glasses of water full to the rim and when there is clearly enough room on the near side of the computer to hold the glass.

2) Sometimes, if the place is crowded, I end up sharing a table with this or that other patron. Even if we arrived at different times, or don't know each other, the staff will put our orders on the same bill. Maybe it's due to their point of sales system, but it's still annoying.

By the way, I have talked to management about both of these issues, and especially the "water over the laptop" one, and they agree it's a problem and will look into it. These are both issues I have witnessed other patrons complaining about.

3) Half the staff cannot recall which table gets what order, even when the place has only a few customers. Last week, even though I was the only person who ordered food, someone brought my dish upstairs and took it to another table, to the surprise of the patrons there, oblivious that they should of brought it to me, the guy who ordered it less than five minutes ago. This happens a lot and I've seen it happen to and in front of one of the owners numerous times, who also was annoyed.

Having said that, the service has improved at The Rickshaw over the past six months, though it has a way to go.

Cheers, Boyce

PS By the way, I did have an experience identical to Glenderful's a few weeks ago. Our order was screwed up: one person at our table finished his meal, while another waited for a dish that came only after we asked the staff numerous times for it.