The world No.1 SNS game provider-Zynga is looking for a Super Moderator based in Beijing, open to English native speaker with Chinese language skill. The Job Description is as below, please send your application to BeijingJobs@Zynga.com. Please indicate you are from ‘thebeijinger.com’ in the email subject.

Super Moderator – USA Nights and Weekends

Zynga’s Super Moderators are the voice of the company or product externally and the voice of the customers internally. The value lies in the Super Moderator assisting the Community team in serving as a hub, and his/her ability to personally connect with the customers to humanize Zynga games, increase user retention, build product loyalty, and provide feedback to many internal departments (development, PR, marketing, customer service, tech support, etc.) through Zynga’s marketing and community channels.

We are committed to developing high quality casual and multi player games! Come join us ... we're having a ball!

Responsibilities:
• Build the Community – nurturing the core users and newer users alike.
• Gather/communicate information from players regarding bugs/glitches within the game.
• Create reports that include information gleaned from player discussions. Some reports will be regular and some will be ad hoc.
• Uphold Zynga Forums’ Terms of Service and Rules of Conduct.
• Be an expert about social gaming and about your assigned game or shift specifically
• Work nights and weekends – 8 hour shifts starting at approximately 12:00 AM PST and ending at approximately 9:00 AM PST USA time

Required Skills:
• Prior online forum moderation and game forums participation experience
• Previous online community participation
• Must be a team player!
• Ability to juggle and multitask several priorities at once and answer to more than one client (the players, the game team)
• Must be able to appropriately articulate and represent community sentiment through reports
• Ability to gage importance of various community issues
• Must have a service and helpful mentality
• Ability to work for and with a wide variety of personalities
• Need to be technically savvy and know your way around social media outlets
• Knowledge of VBulletin a plus
• Must be available to work 40 hours per week