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Review of Face
2

Went to Face for an early dinner and drinks, so I can't say anything about the night bar & cocktail scene. We sat outside on their patio/garden area, which really is lovely and serene. You forget that you are in Beijing while out there. But then the service reminds you that you're definitely in Beijing.

We asked about Happy Hour and were told it was 50% off beer & soft drinks. I ordered a bottle of beer, and then was told, 'No, only 50% off their 3 draught beers' (normally 80 RMB per glass).

When the bill came our beers were not 50% off (unsurprisingly). We asked a (different) waitress about this, told her what we were told, and she kept insisting that we were wrong. We finally convinced her to go talk to our original waitress or her manager. She came back and still said, "Sorry." We insisted on talking to the manager ourselves. The manager came over & we told the story again, to which he said, "We don't offer Happy Hour in the restaurants." After explaining as calming as possible that HIS STAFF told us otherwise, he finally gave in and said, "Ok fine, I'll do it this time, but the restaurant doesn't do happy hour." His attitude was horrible. Like he was doing us this HUGE favor and we should be so very grateful to him. They are already getting a compulsory 10% service charge, so how much more grateful should we be??

The thing that was most unbelievable was that our party (12 ladies who had just dropped over 1600 RMB in a few hours) was pretty much the only party the entire evening. Can you really afford to piss your customers off that you BARELY have?

What a waste of beautiful decor and decent Indian food. I'll give it 2 stars only because the food was good.

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