Yes, service can be hair-tearing slow; BUT their burger is one of the best tasting in the entire city. I ordered one and was blown away; the patty was perfectly cooked, well-seasoned, and tasted like a real steak. The addition of the bacon really rounded out the craftsmanship of the burger. What a wonderful surprise! The second floor, with its pool table, dart boards, and foosball, is a great way to start off the weekend with your friends.