I had a mild toothache I wanted checked for cavities, followed by a routine teeth cleaning. I didn't see good reviews for this place, but I thought that since I spoke Chinese, and it was cheaper than IDC Dental, it would be worth it to come for a simple tooth cleaning.

I arrived in the Dongzhimen area fifteen minutes before my appointment. I didn't know where exactly to find their office, so I called their number for directions. Neither the "English" service number nor their regular office number picked up, after numerous calls I had a stroke of luck and managed to find the building by myself.

I arrived a few minutes late for my appointment, but another patient was in so I waited. After a half an hour of waiting, the dentist arrives to tell me that the patient she's looking at has some complications and will take a while. She asks if I can wait another half an hour.

They could have told me this when I arrived at the office half an hour ago, giving me the chance to leave earlier if I wanted to. Or even better, called me on my cell number before my scheduled appointment, tell me the dentist is running late and if I wanted to reschedule. But now that I waited for a half an hour already, I felt stuck. If I rescheduled for another appointment, I will still have to spend an hour total on the trip to and from the clinic. So I told her I'd wait.

I waited exactly 35 minutes before I walked out of their clinic without a word.

After I had gotten home, I get a call from their office. They asked me where I was, and that the previous patient was finished and I could have my appointment. It was already 12:12pm, I scheduled for an appointment at 10:30am. I told her I was at home, and no I will not be rescheduling any appointments with them.

A part of me wanted to tell the receptionist she should start looking for another job.

I'm sure their dental care is fine, but as a business they also need to provide solid customer service (aka, patient care). That I felt my time was being wasted and they didn't seem to care much at all convinced me to never come back again. Next time I'm seeing IDC Dental. I know their prices are higher, but the quality service I hear others raving about there sounds worth it.