I used to hold Hatsune as the pinnacle of Japanese cuisine in Beijing until my last two experiences. I don't know if being in the Sanlitun Village has gone to the servers heads but the service has gone to the dogs. For me a dining experience is not only about the decor (good bathrooms) and good food, it's the service that makes it or breaks it for me. Hatsune fails to deliver on the service, where it used to do so well. For starters, my last experience started off that no one working in the restaurant knew how to make a Dirty Martini... fair enough it's a Japanese joint but even when they brought the sake (One bottle not even distributed equally through our tables glasses before asking us if we want to buy another) it turned into a service nightmare compiled with spilled dishes on customers clothes without an offer to get that dish free. I'm not saying that every experience out I expect 5 star service but it feels like you'd get a bit more for what you're paying for at Hatsune.