Food fine but service in serious need of backup

Joined: Mar 25, 2014
Posts: 988
Review of
3

I went to Kuan's last Friday for a friend's birthday. The venue itself is comfortable and well laid out with a variety of seating options for groups at tables or couples for bars. We were all satisfied with the food, which was maybe not as good as you'd hope for the price but of the five-six dishes we tried, were all well put together and came out in good time - pretty amazing considering that they only apparently have one chef.

Unfortunately, Kuan's has also opted for a singular service front of house. The first issue came about when the waitress went to the bathroom, leaving the dining area completely service-free and had one couple who came in to be seated puzzled for about five minutes. Then while we were ordering it was quite obvious that she thought we were taking too long and let out a considerable sigh, a shame because until that point she had been pretty good at suggesting what we should order, but obviously had a number of other things she had to be catering to.

I don't blame her for being frustrated, I would have been too, but if you're going to run a pricier Western joint then at least invest in more service staff, especially on weekends - it's the kind of thing that makes you hesitate recommending it to other friends, even if everything else is on-point.