Professional

Job Info
Job Identification: 25802
Apply Before: 04/30/2025, 11:59 PM
Grade: NPSA-5
Vacancy Type: National Personnel Service Agreement
Practice Area: Strategic Policy Engagement
Contract Duration: 1 Year
Education & Work Experience: Bachelor's Degree - 2 year(s) experience OR High School certificate- 5 year(s) experience
Other Criteria: Policy research and analysis experience at the national or international level is required
Required Languages: Fluency in both English and Mandarin Chinese is required
Vacancy Timeline: 2 Weeks

Job Description

Background
UNDP works in about 170 countries and territories, helping to end poverty, reduce inequalities and exclusion, as well as protect the planet, in line with the 2030 Agenda for Sustainable Development and the Sustainable Development Goals (SDGs). Together, these efforts aim to ensure that improvements in human wellbeing remain within ecological boundaries. We also help countries to develop policies, leadership skills, partnering abilities and institutional capabilities, as well as build resilience, in order to achieve the SDGs.

UNDP China has been working in China over the past 45 years, partnering to advance various phases of China’s development. UNDP China’s actions and programmes for the period of 2021-2025 are defined in its Country Programme Document for China (CPD), prepared in cooperation with the Government of China and other partners. The CPD contributes to the United Nations Sustainable Development Cooperation Framework for China 2021-2025 and aligned to support the development priorities outlined in the Government of China’s 14th Five Year Plan.

We support the attainment of the SDGs in China, by promoting sustainable development principles in policies and decision-making, focusing on reducing inequality, promoting inclusive, low-carbon growth and protecting the environment. In addition, UNDP leverages its global network to facilitate mutual knowledge and experience sharing between China and partner countries on best practices and lessons learned to advance the SDGs.

Under the guidance of UNDP China’s senior management, the Strategic Partnerships and Policy (SPP) team serves as the office’s knowledge hub, overseeing policy and research activities. The team closely collaborates with other teams and senior management, providing technical support informed by evidence-based knowledge products. The team is responsible for identifying and analyzing key research areas and policy solutions in support of China’s progress towards achieving the SDGs and Paris Agreement climate goals.

For more details and/or to apply, go here:
https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/25802

Job Purpose:
Handle and resolve customer complaints through coordinating with relevant departments as required fully investigating and following up on complaints and issues. Provide a personalised and professional response using appropriate communication methods, to regain customer confidence and restore the reputation of the Emirates Group and ensure repeat business.

Make recommendations to the Customer Affairs Manager to improve service shortfalls to regain customer confidence in order to ensure repeat business and sustain the growth of Emirates Group.

Job Outline:
- Action all complaints relating to the Emirates Group by acknowledging, fully investigating and responding to the customer directly (taking a personalised approach by using a variety of communication media); thank passengers for positive feedback keeping the appropriate sections informed.
- Recommend appropriate compensation and manage the file to a successful resolution (including written responses to customers).
- Ensure all communication with customers are within service level agreements i.e. communicate to the passenger keeping them informed of progress through to resolution within agreed departmental deadlines. Send appropriate interim replies if full details are not available and the investigation is ongoing, so that the passenger is aware of the status of the complaint.
- Investigate with the concerned departments system wide to determine the cause of the complaint then consult with Legal, Corporate Communications, Insurance and Sales departments on those cases requiring a carefully considered business approach. If necessary bring to the attention of Manager Customer Relations to discuss further.
- For cases escalated to tribunals or courts, conduct necessary pre-work and attend hearings. Keep the Customer Affairs Manager fully informed on the outcome of the case and liaise with Group Legal or local lawyers as required to ensure all legal complainants are appropriately responded to.
- Audit the outcome of the complaint and investigation process and update CRIS, the Customer Affairs electronic database, stating the level of compensation or goodwill gesture offered.
- Analyse data, monitor trends and identify service and product shortfalls deficits; provide monthly reports to Customers Affairs Manager
- Make recommendations for service, procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed.
- Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback.
- Baggage Claims (where required by the station)

For more details and/or to apply, go here:
https://www.emiratesgroupcareers.com/search-and-apply/479743

Your key responsibilities:
- Credit Support, including
----- Information collection and data digestion for credit analysis;
----- Quarterly/annual sector update and review of major sectors such as banks, insurance, securities companies;
----- Events driven update and deep dive;
----- Industry deep-dive paper KYC work to support GRM/ACO to fulfill duties, including client onboarding, regular review etc.
- Marketing support including preparation of marketing materials for client presentations, update of product and services
- Revenue and portfolio analysis for business management
- Administration work of client meetings, and other admin work per manager’s requests etc
- Organizational Support for offshore senior visitors, incl. preparation of briefing notes, business review sessions, itineraries and logistics
- Support for client events and internal events, incl. annual CB China Signature event in Beijing and annual CB all staff event
- Support for regulatory surveys and information requests, particularly addressed to the coverage team

Your skills and experience:
- Preferably student in Master program, or the fourth year of undergraduate program of top universities
- Minimum tenor of 4 months
- Minimum able to work in office for 3 days a week, preferably 5 days a week. Fluent English
- Very good PPT/EXCEL skills Preferably intern experiences with other global banks, securities houses
- Strong analytical and problem-solving skills
- Excellent communication and teamwork abilities

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

To apply, go here:
https://careers.db.com/professionals/search-roles/index?#/professional/job/62112

The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.

The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.

Why we are recruiting
The Center for Nature and Climate (CNC) is a multi-stakeholder platform that focuses on protecting our environment and fostering sustainable practices. Our goals include achieving net zero emissions, promoting responsible land and ocean use, and improving the management of key resources like food, water, and raw materials.

Resource Stewardship for Better Living (“Better Living”) is one of the key pillars of work within the Center. It aims to support the global community in their efforts to improve current and future living conditions through the following global work programs:

• Economic systems transformation: Transform economic systems towards an improved use of resources and their value-add derivatives and maximize the environmental and societal performance of materials through circular and other resource-efficient models.

• Food and water systems transformation: Enable and accelerate the transition of food and water systems to be accessible and resilient, nutritious and healthy, and environmentally sustainable through innovation, finance and public-private partnerships.

• Response and recovery: Improve the state of the environment and the quality of life for communities impacted by pollution. Design and implement public-private collaboration models at global and national levels for systemic transformation.

• Adaptation and resilience: Define, raise awareness and catalyze collective action towards the comprehensive management of critical environmental risks having the greatest impact to our society’s well being.

Reporting Lines & Interactions
The ECP will be based in the World Economic Forum’s Beijing Representative Office, reporting to the Head of Climate and Resources, Greater China. This candidate will support the Head to undertake a detailed scoping exercise to identify opportunities and develop a draft work plan for Better Living works in China that are aligned with the priorities of the Beijing Office.

The successful candidate will be assessed on
- Project scoping: Review the existing policies and literatures to map the current landscape, challenges, and opportunities of Better Living works in China, including opportunities for innovation in food and water, resource systems, adaptation and resilience.
- Stakeholder engagement: Identify key stakeholders within and outside the Forum and conduct consultations with them to validate and refine the above findings.

For more details and/or to apply, go here:
https://weforum.wd3.myworkdayjobs.com/en-US/Forum_Careers/job/Beijing/Early-Careers-Spring-2025---Climate-and-Nature--Greater-China_R3378-2

Reporting line: Vice President Customer Operations – Matt Chivers
Job Category: Service Operations

The Customer Operations Manager is accountable for the delivery of contracted Services, the resolution of complex customer issues and the proactive mitigation of operational risk.

As part of Aftermarket Operations, they will work directly with the Value Streams and the On-Wing and Off-Wing teams to deliver best in class Services to our customers and to transform customer satisfaction.

Reporting to the VP – Customer Operations, tasks will be prioritised in order of safety, contractual commitment and fleet health based on segmentation principles.

The Customer Operations Manager will lead Customer Operations Officers and ASTs within the Regional teams.

They will work with the Account Teams to execute account strategies. The role will be product aligned and directly communicates with customers on their operations

Responsibilities:
- Define and deliver critical customer delivery plans in accordance with On-Wing and Off-Wing teams and Value Stream policies.
- Recruitment, development and task management of Airline Services Teams (ASTs) - and where appropriate, facilities – in-region.
- Support the planning cycle with validation of key service parameters and a 'fit for customer' planning output, ensuring it is fully communicated to the customer base.
- Support Customer Account business meetings with appropriate and standardised operational content.
- Lead the EIS process for new OE and transitioned fleets to provide seamless operational readiness for customers.
- Support Service Delivery during operational events (AOGs/potential AOGs - including coordination of inspections potentially leading to AOGs).
- Definition, prioritisation and sentencing/allocation of Services-related Customer complaints, SDFs and Customer Satisfaction metrics.

Requirements:
- Qualified to at least degree level or equivalent industry experience.
- A good understanding of Rolls-Royce products and services.
- Extensive experience of working directly with customers and delivering to their expectations.
- Experience of operating in a complex global environment and managing multi-national teams.
- An understanding of our customer’s engine-related operations.x`
- A very good understanding of the services we have contracted with our civil aerospace customer base.
- An understanding of our current service delivery processes and organisation.
- Strong project management experience.
- A digitally curious nature – experience of improving our tools and processes.

To apply, go here:
https://rollsroyce.wd3.myworkdayjobs.com/en-US/professional/job/Beijing/Customer-Operations-Manager_JR6134927

General Information
Req #: WD00079693
Career area: Engineering

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Responsibilities:
- Gather multiple insightful sets of data from industry research, customer feedback, partner research, and Lenovo’s own customer feedback.
- Synthesize the data into meaningful and actionable insights.
- Clearly articulate and recommend compelling user experiences that meet the needs of the customers based on the insights.
- Build an industry best - practices process to deliver insights on a regular cadence aligned to product management and development timelines.

Job Requirements:
- Have experience in Data analytics/informatics.
- Have experience in Market research.
- Have experience in using AI tool(s) for data gathering and synthesis.
- Be able to communicate past examples of delivering insights and recommendations, preferably in a fast-paced, dynamic and innovative culture, and be fluent in English.

To apply, go here:
https://jobs.lenovo.com/en_US/careers/JobDetail/Global-Desktop-Customer-Market-Insights-Specialist/65435#

Description
Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!

PeopleCert is looking for Online Exams Invigilators (Online Proctoring Agent), who are responsible for ensuring the integrity and security of the examination process. This process includes validating that the candidates’ environments are in accordance with each examination's guidelines, resolving technical enquiries that arise during the online exams and handling inbound / outbound emails or chats to candidates.

As an Online Exams Invigilator (Online Proctoring Agent), your tasks will include the following:
- Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
- Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
- Ensure the efficient and effective operation of information, communications and technology systems
- Provide technical support for candidates' smooth testing experience through various communication channels
- Facilitate positive candidate interactions during exams for a better experience
- Handle customer inquiries following PeopleCert's service standards
- Maintain a secure and orderly working environment following PeopleCert's standards
- Participate in complaint handling and deliver exceptional customer service
- Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures
- Follow collective agreements and PeopleCert’s policies for remote work arrangements
- Adhere to PeopleCert's Integrated Management System
- Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor
- Ensure work and presence is aligned with company’s values “Quality - Passion - Integrity - Innovation” at all times

What we look for:
- Bachelor’s degree in any discipline
- Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable
- Excellent command of the English language (native or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
- Chinese (C2 level/ native)
- Additional languages will be taken into consideration
- Advanced computer literacy is required. ECDL Advanced level certification is desirable
- Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
- Excellent interpersonal, verbal, and written communication skills

For more details and/or to apply, go here:
https://apply.workable.com/peoplecert/j/4BFFD3067E/