Not what it used to be

Joined: Feb 29, 2016
Posts: 155
2

I have been a long term customer at Lily's and have disagreed with most of the negative reviews of this restaurant on TheBeijinger. That is, until now. While I still don't think this is "A disgusting restaurant", it is but a shadow of its former self.

I have regularly had issues over the years with the following:

  • staff unable to follow the order given by phone - countless scrambled eggs instead of sunny-side ups, Rose Mama's rolls with onions when asked without, burgers with pickles when asked without, missing items...
  • distrust when calling back to fix the order - questionning my integrity and borderline accusing me of lying, and always insisting on taking the mistaken item back (as if they could sell it again...)
  • long time taken for delivery (especially during winter, with unadapted packaging), resulting in cold food, or brown salad in the burgers, or, coupled with rough transportation over Beijing's famously hilly roads I assume, leaks in the bags
  • unclear promotion at the restaurant, resulting in actually paying more, and being rude about it (the Chinese friend I was with vowed not to buy from LAD anymore ever a few years back because of it)
  • introduction of the infamous useless "spork" instead of the originally barely passable cutleries, obviously to save money

But what was the last straw, and prompted this review, is the recent switch from direct delivery by phone to the delivery platform Eleme. With all the issues above, there was a way, albeit rather annoying, to fix the situation: calling, bitching, and getting the service and products you paid for. Now, this is gone - with the intermediary, there is no way to ask for rightful reparation without missing your meal time, and the delivery time became even longer.

In Shuangjing in particular, LAD is maybe the default choice for decent western food delivery. I will still order whenever I have cravings, but less often and with much lower expectations (and that's something given how not high they were in the first place). I would imagine this is what keeps the restaurant afloat, and it is a pity to see they are destroying their own business by cutting down on quality.

> distrust when calling back to fix the order - questionning my integrity and borderline accusing me of lying, and always insisting on taking the mistaken item back (as if they could sell it again...)

This always bothered me about living in China. How they so distrust each other.

I remember staying in a hotel, and I ordered a cup of tea as room service. When I got the bill upon checkout, they said I was actually given a pot of tea (even though my bill was signed for a cup of tea) and I'd have to pay X more. I told them, no, it was a cup, and they basically spent the next 5 minutes telling me I'm a liar. It was so strange...

Welcome to China!

@USExpatVO right... Did you miss the part where I say "over the years", or where the "Chinese friend" of mine got fed up with them? If one can turn a restaurant review into a "this is China talk" that fast, seems there are unresolved personal issues.

I have experienced myself most of what the OP wrote. But unclear promotions? Did I miss something? Going to LAD for their promotion to save a few yuans? I have never noticed that they did any promotions over the past 2-3 years.

I go there because the food is more than decent and the price is more than fair.

I have never noticed that they did any promotions over the past 2-3 years. => (the Chinese friend I was with vowed not to buy from LAD anymore ever a few years back because of it)

I said I have never noticed it. I did read about your Chinese friends and I was thinking, huh, you seem like a nice guy, maybe you should make some different Chinese friends?

Why Chinese distrust each others.. or competitors?

The negative lying reviews on this site proves the point.

You didn't seem to notice in my response the important part I PUT IN BOLD FOR YOU was not about my friend (I hope this time I made it clear, though - maybe it's the "LIIIIIIIIIT" of your own fake review that was distracting).

I did NOT see any of your bold, underlined and capital writing, try writing it in gold + glitter maybe? I am just curious about the promotions and concerned about your friendship.

And how is my review fake now?

"gold + glitter" LMAO 'nuff said kthxbye