Client Services Coordinator at BSI

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Client Services Coordinator

China: Beijing, Shanghai or Shenzhen,
Office based

About the role
Our Client Services Coordinator (CSC) Team within Regulatory Services (RS) is looking for a Client Services Coordinator who services a global client base of internal and external clients; creates, manages and maintains the master client data; completes the end-to-end delivery of set up and maintenance of client certification requirements; and works alongside the technical team to deliver as per regulatory and business requirements.

Responsibilities:
- Create and maintain client master data. Adhering to process rules, regulatory framework and applying best practice you will create/maintain client data across all RS schemes such as ISO 13485, regulation and directive.
- Manage invoicing. Manage invoice credits, queries and deliver resolutions.
- Create and maintain jobs.
- Provide mock certificates to clients.
- Action compliance data reports.
- Create certificate data in accordance with EUDAMED guidance & local government requirements. Deliver Certificate Release – final quality control review step pre issuing the certificate to the client.
- Receive and respond to client queries.
- Manage client cancellation/suspension/refusal/withdrawal process Plan, prioritise and deliver work according to customer need and SLA’s.
- Plan, prioritise and deliver work according to customer need and SLA’s.
- Communicate across multiple teams and stakeholders within RS to effectively deliver required service such as – Sales, Technical Specialists, - Finance, Planning, Project Coordinators and Operation Project Managers.

To be successful in the role, you will have:
- Excellent data management and organisation skills, with exceptional attention to detail.
- Experience in invoicing and query resolution.
- Ability to effectively communicate at all levels of the business internally and externally.
- Computer literacy and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. SAP, Darwin, Pointglobal.
- Ability to plan and prioritise tasks according to importance to the client and business needs.
- Experience from a regulatory background, similar role or work experience would be beneficial.

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 15-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, maternity leave, nursing leave, paternity leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

For more details and/or to apply, go here:
https://wd3.myworkdaysite.com/en-US/recruiting/bsigroup/BSI_Careers/job/Beijing/Client-Services-Coordinator_JR0018473