Lily's American Diner 莉莉斯

Average:
3.148935

Average: 3.1 (47 votes)

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The owner of this Shuangjing restaurant cut her teeth at Steak and Eggs; she’s now created a menu of her own offering a sizeable selection of classically greasy North American and Tex-Mex fare like cheeseburgers, roast beef melt subs and chicken or beef fajitas. All-day breakfast specials including buttermilk pancakes with two eggs, plus bacon, sausage or ham. Generously sized beef burritos come wrapped in suitably soft, yet resilient tortillas, with assorted vegetables and “Lily’s spices.” The beef nachos aren’t quite like those in Texas, but they’re entirely edible by Beijing standards.

Location 

Shuangjing / Dongsihuan
双井东四环
Unit 2-18, Bldg 2, Tianzhi Jiaozi, 31 Guangqu Lu (northeast corner of Shuangjing Qiao)
Chaoyang District
朝阳区
双井桥东北角广渠路31号院天之骄子2号楼底商2-18
Daily 10am-midnight
6592 5548
Yes
Completely Smoke Free
All chinese and foreign credit cards
No
No
Sanlitun
双井东四环
1-037, Bldg 5, Shoukai Bojun, 8 Xindong Lu, Chaoyang District
Chaoyang District
朝阳区
朝阳区新东路8号院手开铂郡小区底商5号楼1-037号
Daily 8am-midnight
8418 5497
Yes
Completely Smoke Free
All chinese and foreign credit cards
Sihuiqiao
Jingdi Mingjing (200 meters east of north gate), C1 Exit of Sihui Station, Chaoyang District
Chaoyang District
朝阳区
朝阳区四惠地铁北C1出口金地名京小区北门对面往东200米
Daily 10am-midnight
6556 3817
Yes
Completely Smoke Free
All chinese and foreign credit cards
No
No

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User reviews of Lily's American Diner 莉莉斯

Not what it used to be

Joined: Feb 29, 2016
Posts: 155
2

I have been a long term customer at Lily's and have disagreed with most of the negative reviews of this restaurant on TheBeijinger. That is, until now. While I still don't think this is "A disgusting restaurant", it is but a shadow of its former self.

I have regularly had issues over the years with the following:

  • staff unable to follow the order given by phone - countless scrambled eggs instead of sunny-side ups, Rose Mama's rolls with onions when asked without, burgers with pickles when asked without, missing items...
  • distrust when calling back to fix the order - questionning my integrity and borderline accusing me of lying, and always insisting on taking the mistaken item back (as if they could sell it again...)
  • long time taken for delivery (especially during winter, with unadapted packaging), resulting in cold food, or brown salad in the burgers, or, coupled with rough transportation over Beijing's famously hilly roads I assume, leaks in the bags
  • unclear promotion at the restaurant, resulting in actually paying more, and being rude about it (the Chinese friend I was with vowed not to buy from LAD anymore ever a few years back because of it)
  • introduction of the infamous useless "spork" instead of the originally barely passable cutleries, obviously to save money

But what was the last straw, and prompted this review, is the recent switch from direct delivery by phone to the delivery platform Eleme. With all the issues above, there was a way, albeit rather annoying, to fix the situation: calling, bitching, and getting the service and products you paid for. Now, this is gone - with the intermediary, there is no way to ask for rightful reparation without missing your meal time, and the delivery time became even longer.

In Shuangjing in particular, LAD is maybe the default choice for decent western food delivery. I will still order whenever I have cravings, but less often and with much lower expectations (and that's something given how not high they were in the first place). I would imagine this is what keeps the restaurant afloat, and it is a pity to see they are destroying their own business by cutting down on quality.

A disgusting restaurant that is obviously seeding reviews.

Joined: Feb 06, 2017
Posts: 8
1

I think it is disgusting that a restaurant can be so blatant and obvious in their efforts to seed reviews in a bid to bolster their rating on here. The fact is: Lily's sells overpriced, low quality food, most of which is very bad and some of which is even bordering on putrid. I know tons of friends who have gotten sick eating there. The only people who regularly eat at Lily's are clueless locals who don't know any better, and fresh off the boat expats who don't realize that there are better options for the same price or less.

I pray that the brickening wipes out every lily's location. Or a flood. But considering the quality of their nasty food, a plague is most likely.

Bravo to Lily's

Joined: Sep 04, 2017
Posts: 4
5

I used to live in Shuangjing when i first came to Beijing and visit Lily's often(2-3 times a week) in the restaurant and order for delivery to home every other day.

Now I live in Dongzhimen and their latest location is just fantastic - staff are even more professional and spoke better English, food qualtiy above average in Sanlitun even all the Jing city. Price is more than fair. So I am pretty happy about that.

However every now and then I'd remember about the shuangjing days and feel a bit sadness, something a bit like homesick.

Thanksgiving Dinner and turkey take-away

Joined: Nov 13, 2017
Posts: 4
5

It starts to feel like holiday season. Last year we had thanksgiving dinner at Lily's, it was so good and a home party at a friend's during the weekend we found out the turkey they had was so good, and they told us they got it from Lily's... LOL. Such a coincidence! Have been regular customers ever since,

This year we will definitely be back for more!