Really like the beers here and the food is not bad, although maybe a little expensive for bar food. I won't really complain about the prices here as I expect the location is very pricey for rents.
Jing A are doing a lot of things right, but their staff are really starting to be a reason to not go there for me. Really, it seems to be a problem of lack of staff more than what the staff who are there do or don't do. It's nearly impossible to get served in there nowadays when it is busy. I don't actually know what the owners in here look like as I've never seen them surveying what's going on at the bar, as you would expect from owners/bar managers elsewhere. It just seems to be a few young barmen and waitresses rushed off their feet trying to cope with too many customers.
Are the cleaning staff non-existent as well? I tried to go in there for Sunday brunch and realised how filthy the place is looking in the day time, even a few flies buzzing around the sticky tables. I know what bars look like the morning after a Sunday, having worked in one, but if you're going to open for brunch at least clean the place properly and have staff on hand, ready and organised, to take people's orders. Having waited an inordinate amount of time to get a menu, then a server to return to my table to take the order, I left and coincidentally the German couple next to me had the same idea at the same time. If the management were watching the amount of money they're missing out on due to walkouts like this that I see whenever I am there, they'd probably be freaking out.
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First of all, thank you for your honest feedback. We want to provide the best experience possible to our customers and we're sorry that you had a bad time at our Taproom on Sunday.
As you correctly pointed out, we're a bit light on staff at the moment, especially since we opened up our outdoor seating, doubling the number of seats to serve. Right now we're actively hiring floor staff to fill that gap as well a Taproom General Manager (ping us if you have any recommendations!) as we've been quite busy managing our brewing operations.
In the meanwhile, we'll implement some changes to our staff training to improve the attentiveness of service and keep the taproom clean. We hope you'll come back so you can finally try our brunch and see if we've made any progress fixing the issues you brought up!
Well done for being so responsive to your customers.
You do have a great product, and I really enjoy your beers and the space you have created.
I am not going to advertise your (sort of) competitors here, it's just that it's sometimes a lot less trouble to go 'around the corner' to get served one of your craft brews than it is to get one in your own taproom! That is frustrating as me and my friends do enjoy going to Jing A and especially sitting outside now that it's summer.
Hope the situation improves and your bar continues to be a big success.