Operation Assistant at Hermès

Contract type: Regular position
Country/Region: China
City: Beijing, Beijing
Job: Retail
Experience: Beginners accepted
Company: HERMES CHINA TRADING CO.,LTD

Job Responsibilities:
• Provide good and professional after sales service for store various customers
• Handle all repairing case effectively.
• Ensure fluent and smooth Communicate with Paris ASS team or operation team and sales team.
• Assist store to handle and follow up ASS case occurred at store.
• Provide good quality and regular reports and analysis
• Train sales team to improve the ASS knowledge and communication skill to improve service.
• Support cashier work
• Other OP tasks assigned

Requirements & Capabilities:
• At least 2 years well traced working experience in customer service position, including luxury industry and hotel service background
• Good sense of service
• Good oral and written English
• Good office software application ( word, excel PPT);
• Good communication skills and a team player
• Good organization skills, logical thinking
• University graduate above

To apply, go here:
https://talents.hermes.com/en/opportunities/300001687019240en-operation-assistant/