This was my first time here, and what a terrible experience! I went for speaking event. I knew I'd never make it on time in rush hour, but it didn't look like broad enough interest to get overbooked.
Boy, was i wrong! I was greeted by the manager and a hostile waitress, who looked ready for a fight and immediately informed me they were oversold. They were both very condescending, as though I were stupid for not knowing what a popular establishment this was. I asked if there was a way to book reservations in the future. The waitress, sighing in clear annoyance that I was still there and that she had to answer this question - AGAIN - curtly informs me that tickets can be purchased in store in advance.
This was news to me, since there was nothing on the website about that, or the possibility that things might get oversold. If it's clearly such a common issue, why not just put it online, instead of treating patrons like idiots for not being familiar with your business?
With nothing else to do but wait for rush hour pass, I stayed for dinner - 50 kuai for the smallest burger in Beijing! Afterwards, I couldn't find any staff the take my bill, and had to go to the bar. It was passed from person to person, each yelling at the last to give me change, until finally landed at the rude manager, who took it without looking up, and continued what she was doing until i decided it just wasn't worth it and left.
wow. i mean, just wow. If i never go back here, it will be too soon.
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