I have gone to O'Bar over a dozen times to Smoke Cigars and have my afternoon business meetings with my high networth clients, and every time I have gone to O'BAR I have experienced mediocre Bar service. Not from the wait staff, but from the drink service staff.
I aways order top shelf Whiskeys or Rums, and 9 times out of 10, I keep sending my drinks back becouse the bartender adds machine made ice to my top shelf spirit. Machine made ice is used for mixed drinks, but not for top shelf spirits in which you need to use a BIG CUBE OF ICE.
Then from the 9 times out of 10, 50% of the time the bar staff, strains the top shelf drink that has been water down by the machine made ice and then adds it to the new glass with the cube ice, instead of poring a new drink. So then this 90 Rmb to 120 Rmb top shelf spirit, is all watered down and tasteless, including taken about 15 minutes to get back to me. And this has happen not when the venue is filled with clients that you can use the excuse that it's busy, but when there has been no more than 10 people.
Then over the past months I have seen the complementary snacks at O'Bar change from assorted nuts to CHEAP OLD POPCORN, that you get at the movies.
This type of experience is what I would expect at a sleazy bar joint in Sanlitun, but not at the Nou Hotel's signature lounge O'Bar, that boast the best service and that it's the most luxurious hotel in Beijing.
When I voiced my opinion to both the GM and the New Bar Manager they ignor my concerns.
"In the land of the blind, the one eye man is king" I have both eyes open and see right thought you, your service is subpar and mediocre...