I love tribe. The food is good quality, creative and it represents a culture of positivity that is unique. However, after coming back from overseas, the service here is now shocking (new staff i don’t recognise)
We came here on Sunday 9 June around 9:40am. Ordered two items. The woman behind the coffee machine has a scowl the whole time we were ordering. When we asked a question “can we get the almond milk”, she mumbled back “don’t have it”. How about the coconut yogurt “don’t have it”. Both were on the menu.
It’s not a language problem because I switch to mandarin.
Food took 30minutes to prepare: I saw that there were takeout orders getting ready but please, treat your customers as you would anyone else, kindly - especially when this represents the company culture.
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Re: Tribe Sanlitun service
Have to agree with this. The food is great but takes forever to arrive, even with few or no other customers in the place. They also prioritize takeout orders over the orders placed in store. Feels like a slap in the face to sit there, hungry, for thirty minutes and watch many other orders being fulfilled.
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