I’m not quite sure what to make of Blue Frog. I think I can only describe it as the perfect example of a chain restaurant.

The décor is nice enough but very conservative and inoffensive. It could well have been designed by someone who usually works with hotel room interiors.

The staff are young, slightly amateurish but put some effort into service, suggesting their manager does take their duties seriously and probably gives them regular pep talks.

The menu looks quite exciting and was almost certainly formed by calculating the twenty most popular dishes from America’s hundred most popular restaurants. The prices certainly are not cheap but the effort put into producing this panacea of popularity gives some confidence that the chefs should prepare the dishes competently.

I chose eggs Benedict (80RMB) and got a blackcurrant soda with it. I was asked if I wanted my drink with “less ice”, which I did on such a cold day – not being an American I also do not have an absurd and unwarranted devotion to frozen water.

The meal was acceptable, though the eggs were quite cold and there was only a smidgen of hollandaise sauce which was unable to offer a great deal of flavour. The soda was very good.

Asking for the bill produced a slightly confused expression and the question of whether I wanted “the check”. The nationality of the manager is hardly in question, though I have yet to make my mind up as to whether I will give Blue Frog a second chance

been there yesterday. service was good, burgers were good, service was friendly. furthermore it is tough to beat their price-value on a monday. two thumbs up.

Good Food, the burger is really good, at least consistent and its Beijing
Prices are reasonable. On Mondays, it is really good deal. Two for one!! And given the location, surroundings, quality, it is "pretty cheap". hey they have to pay rent, import ingredients, and pay their investors!

Good setting. love it in the summer. good for a business meeting and/or date(not first) good music

ONE OF MY FAVORITE PLACES IN BEIJING

We go to Blue Frog a few times a month for their (underrated) brunch and for the occasional dinner. I've always liked the burgers there (though their policy of "only cooking to medium" is total b.s.) and sitting on the patio with a burger and a cold beer, well...there are far worse ways to spend an evening.

Last night though, our waiter was kind of dickhead and I was willing to let that pass, but the problem is...dude forgot to put in our order. At first we didn't notice. It was busy and we had beers so we were pretty patient. But after 30 minutes we decided to ask and in reply got the standard "mashang." Okay, they are "mashang-ing" and it's all good. 15 minutes later, one of the floor managers stopped by and we asked him. His answer: "mei wenti." So "Mashang" and "Mei Wenti" have both assured us that there is no problem and our food will soon be served. Once we crossed the hour mark though, we asked "Mashang" where the hell our food was, at this point "Mashang" turned into "Aiya, Wangdiaole!" He forgot and by the look on his face it was clear he didn't give a f--k about it. He'd put our order in right away, but hey--whadddyagonnado? "Mei Wenti" came over and tried to ply us with free nachos but more in a "if I throw food at the foreigners maybe they'll shut up about their unrealistic expectations for 'quality service'"; the whole time looking at us as if we, instead of asking for 'burgers,' had requested instead that he bring us the 'nearest small child for satanic feasting.'

Fortunately, the manager, and I wish I knew his name, he's either British or Australian, and he's always been a good guy to us, was there. I just happened to stop him and tell him the situation. This guy SPRINGS into action, apologizes profusely, and within 10 minutes we had a round of drinks and our food...on his tab.

Mistakes happen. No restaurant is perfect. But I judge a restaurant's service not by their mistakes, but by how much they seem to care about fixing them when sh*t happens. An all too common attitude (around the world, but especially here in Beijing) is: "If you don't like it, go. If you don't come back, who cares?" If it had been up to "Mashang" and "Mei Wenti" we would have probably finished our drinks and then gone to Flamme (also a good place) likely never to darken the threshold of Blue Frog again. Now, because of the manager's quick and sincere response to our complaint, I'm actually likely to patronize Blue Frog MORE in the future.

Customer service isn't hard. It's listening, giving a crap, and then taking real action to make it better. It's how you keep your customers. Last night, Blue Frog kept us. Kudos to them.

I've been to the Village restaurant in their very beginning. Don't remember the name of salad I had ordered which tasted really bad to my Chinese stomach, However ever since I ordered their Mexican food, I loved it and enjoyed the place and atmosphere for awhile, and since Village became hot, their restaurant business is hot too. So when they have Shunyi branch, I felt really happy, a place I'd love to go again in Shunyi area.

But now it's gone (for not many businese in the area I guess). It's a shame...:)

I give 4 stars, it's because the price does over-rated a bit.

Can't complain about the happy hour prices and all, but the service here is average, to below average. Perhaps service quality does not matter too much for beer and chips orders I guess. Overall, I'd go to other bars in the area as the BF only just does enough. Burgers are a good option food wise.

Went there to try the famous "Buy one get one free". It appears that it is one hell of a cheater deal, looks like the manager fits very well in doing business with "Chinese characteristics".

Basicall you will get two burgers for 85 yuan, as it is the deal. However, the "free flow of water " [sic!] is charged 20 Yuan per person ! So you actually end up paying way more than you actually thought you would, since, of course, they do NOT advertise the fact that they charge water so much, and worst of all, they charge for every glass of water on your table !! Beware if you thought you could order two glass of water for 20 Yuan like I thought !! The "free flow of water" is only per glass =))

Let me be clear, I don't mind paying for a service I estimate to be excellent, I understand the times are tough, the rent is high, bla bla, but even maison Boulud never charged me 20 Yuan a glass of Nongfu Spring water !!

Anyway, in my blacklist, for good (I guess my coronary system will thank me for that). I felt like 忽悠'ed when I saw this bill, and I won't forget to talk about it to all my acquaintances.

In an effort to try as many burger varieties as possible it was time to try a Blue Frog's burger. I’ll admit I was skeptical because of the higher pricing but after talking to the energetic server it was decided that Blue Frog's Blue cheese Burger was today’s burger of choice. Their burgers menu look amazing but I was still worried…until the my Blue Cheese Burger arrived.

It’s a hand-pressed meat patty packed with usual fillings and coated with a thick layer of creamy blue cheese sauce between a sesame seed bun. The burger took at most 10 minutes to be served and although the fries were nothing special this was a delicious burger. Everything tasted fresh specially the bun. I didn’t add anything to the burger but overall it was a very pleasant and nice surprise of a burger adventure.

ORdered their house-specialty burger for 80RMB on a wednesday night. way too expensive. looks huge because of those 2 onions on top. mondays are buy one get one, but friend says it's packed. but still, 40rmb for a burger? dunno, overhyped and overpriced.

nice staff though, who asked me if the burger was fine. (if only i could tell her your burgers are too expensive). oh, staff was smart, suggested i get a salad with that? i asked, is it free? nope. credits for that sales talk.

We were wondering around Sanlitun trying to find a new place to try and had heard about the specials on Mondays so decided to head here. The outside terrace looks really nice but was full when we arrived so we dined inside. The menu is a bit pricey but on Mondays during happy hour(s) many or most things are buy one get one free. The food was good and to get two nice size burgers and fries for 80rmb wasn't bad. The drinks were also BOGO and the billiards was free. Great place to hit up on Monday nights.