Run by Olaf Kristoffer "The Kro" Bauer, the new edition of this Beijing pizza institution features enormous pizzas, deep-fried jalapenos and other pizza innovations like pizza sliders. You'll even find hyper-caloric desserts like funnel cake and Rocky Road Rice-Krispy Pie. The beverage offerings have expanded to wines, cocktails, soda floats, smoothies and milkshakes. All this, plus video games and Wi-Fi. Voted "Outstanding New Restaurant of the Year (Non-Chinese)" and "Outstanding Pizza" in the Beijinger's 2011 Restaurant Awards.
No event here now.
User reviews of The Kro's Nest 乌巢
Ugh, I hate this place's pizza. Tastes like papier-mâché from your Dad's eighth grade art project. Not so fresh, to say the least.
Worse still: I had to call three different phone numbers to order a pizza from there last week (a few of my friends with apparently numb tastesbuds swear by it). The phone number on their website? No answer. The phone number on their WeChat? Referred me to another number.
Inconvenient and gross. Never again.
I don't know what the deal is with some of the negative reviews here. Anyone who knows anything about Beijing dining knows the semi old Beijing lore about Kro's Nest and Tube Station and the fallout between them and so forth. And they also happen to be some of the best pizza places in town.
A lot of places in Beijing have some kind of pizza nowadays. But the fact is, Kro's Nest is one of the best all around American style pizza places. As well as Tube Station which is very similar. More on that in a sec. If you're looking for strictly Italian style, La Pizza would be a pretty good one also. Anyway Kro's Nest has good pizza with many styles and good toppings. They even have artichoke hearts which is a good addition. Not sure if this made it over to Tube Station and many other places don't seem to have them but they do here. The atmosphere is pretty good and it's pretty spacious inside, etc. It feels a bit like New York with the bricks and design and stuff. They also have many spices and seasonings at the table that you can put on. Not just salt, pepper, parmesan, and red peppers like most places. There is also the Kro's special, basel, and a few more too.
On principal I want to support Kro's more than Tube Station. However Tube Station is quite good also. They have good pizza, a great environment with music and movies on the TVs, and big, comfortable booths, etc. The prices are pretty good and the various happy hours (there are several, depending on the type of drinks etc) are a good bonus.
I think in general you could say that Kro's Nest is like New Order and Tube Station is Peter Hook and the Light. New Order is the original, and a classic band with a huge influence. However Peter Hook is doing a good job also, despite going off on his own and being a bit rude, much like Tube Station. Kro's Nest has clearly influenced some of the newer pizza places around town and had their internal feud and break off restaurant etc.
Went there yesterday. The food is not good to begin with, service is pretty solid, but behind the bar I saw MANY rats. Running up and down the walls, running on the bar table that has cut lemons etc. I can only imagine what other parts of the kitchen look like. I almost spit out the food that was in my mouth and I left immediately. Will never go again. Disgusting!
This was the sanyuanqiao Kro's, but I imagine they are all similar.
I hate to write a bad review for this place since I have had so many good experiences at Kro's Nest since the old place next to Worker's Stadium, and I haven't written up a positive review for them before, but something was off with the location at Sanlitun last night and the manager on duty's conduct warrants this review of our experience.
4 of us ordered a grilled chicken salad, a Caesar salad, medium half beef & cheese and half chicken pizza, a flat bread pepperoni pizza, a couple of beers and a Coke. The grilled chicken salad was good as was the beef & cheese/chicken pizza. The flat bread pepperoni pizza was mediocre, not what we had come to expect from a Kro's Nest pizza. The Caesar salad was so loaded with raw garlic that it left all of our mouths burning for hours afterward. But the main problem was with the soft drinks. There was something wrong with the Coke - it tasted dirty or moldy, like the tap hadn't been cleaned in a long time, so we asked for it to be replaced with a Sprite. Same problem - it had a dirty/moldy taste, again it seemed like something must be wrong with the tap. So we sent the Sprite back as well and ordered a 25 RMB bottle of water since that was the only water listed on the menu.
When we received the bill, they had charged us 15 RMB for the dirty/moldy tasting Coke (to their credit they didn't charge us for the dirty/moldy Sprite), so we complained to the waitress, who told us there was nothing that she could do. We asked to see the manager, who came over to our table a few minutes later. He spoke no English so our Chinese friend explained the problem to him, and his reply was along the lines of "Coke from the tap tastes different than Coke from a can or a bottle" and refused to take the foul-tasting Coke off of the 368 RMB bill. Normally I would have continued to argue the point, but one of our group said it wasn't worth it for 15 RMB, and she was probably right. However, she will also never go to any Kro's Nest again, and she will steer all of her fairly substantial international clientele away from all Kro's Nest locations in the future. Thousands or tens of thousands of RMB in revenue lost by Kro's Nest over some short-sighted manager's determination to charge us for a rancid Coke that was sent back because it was so bad.
Although my friend and all of her business clients will never return to any Kro's Nest, I'll likely give them another shot because I have previously had so many good experiences there and the wait staff at the Sanlitun location are nice, if inexperienced. But another incident like last night's will put me off of at least the Sanlitun Kro's Nest for good. Poor customer service and a manager with a bad attitude won't be rewarded when there are so many other places to get good pizza in Beijing now. Last night's manager needs additional training on how to deal with valid customer complaints, rather than arguing with them and forcing them to pay for an undrinkable drink.
don't know how to judge, i'll tell you a story tho, once me and the friend i had(im chinese, he is scots, tho we didnt date or anything, but always he paid the bill), i was quite happy to show him this place as he never been there before, after 2 min watching the menu, he was like" look, i'm not paying for this, the pizza here is twice how it is supposed to be charged" i was like," yeah, but twice bigger as well" "i only have one stomach" "but we always had pizza at nearbythetree, and it was really small for 2 of us" "i dont care, take me to any restaurant you have paid before, any restaurant..."
so i paid restaurants more pricey than this one, i really had not had paid at kro's nest before, suddenly i didnt know what to say. he was like" look at this sh*thole, and the music, do you like it here" " i just want to eat, i don't mind that much, but ok we can go". we get out of the restaurant, he left without saying anything nor looking back......