Only go when the managers are there!

I've been to Tata twice and had two very different experiences.

The first time was amazing. Knock-out service. The manager explained everything that needed to be done to the stylist. (This is great, since, no matter how good one's Chinese is, somehow describing a haircut is incredibly difficult.) He came by here and there to check up on the work. Ultimately, I got a top-notch cut for only 180 RMB. Not to mention a latte and a really good massage, both included! The whole process took a luxurious 90 minutes, but I didn't mind in the least. I recommended the place to friends -- well worth the 180, I said. Couldn't wait to go again.

Just went back tonight. Might as well have spent 30 RMB at an alley barber. No massage, just a quick and sloppy wash. And I was really looking forward to the massage!! The managers weren't there, but I brought the same photographs as last time, taken from several different angles. Cutting was sub-par, and the stylist even argued with me when I wanted it shortened in places to avoid that Russian-businessman/mushroom-head look. He trimmed it here and there, and it's okay, but I'll need to let it grow a bit and get it fixed later. No latte -- my options were baikaishui and... baikaishui with lemon. Frustrating and expensive, and I somehow feel humiliated, as well. I got the sense that the staff just wanted me to leave -- in and out in 20 minutes. Like a damn cutting bar.

Only go when the managers are there to direct things. I am so disappointed. Should have known better.