We went in because 1. They had a foreign chef. 2. The red wine was buy-one-get-one on Tuesdays. 3. We thought we should try something new.
Just don't bother. The service was so bad; we had to laugh... after we cried a bit. The first person's meal arrived then 5 to 10 minutes later 2 more people's food arrived. Then we all sat there uncomfortably picking at our food, not wanting to finish it all before our friend’s meal came. She insisted we just finish our meals, because hers was just not coming. Several reminders to the waitresses didn't help. Her food finally came after everyone else finished, an hour after ordering.
The food was so mediocre. I’m positive the mashed potato (the whole teaspoon of it) that came with the steak was instant from powder. Tasked just like KFC. The steaks were actually pretty good though, not too tough. Sauce would have been nice. The pizza was ok, but paper-thin. The meal that took an hour was a terrible watery soup with spaghetti and raw tomato slices on top. I don’t even know what it was supposed to be.
The best thing was the red wine at 98 kuai for two bottles, at least it helped us giggle at the shocking service. My friend asked for a spoon for her soup, they brought four spoons. We asked for 2 more beers (in Chinese) they repeated the order but managed to bring us a bottle of wine instead. I handed the waitress a stack of bread plates which we didn’t need that were taking up space on the small table. She cleared a space and put them back down on the table. No one spoke a word of English, which is fine, we all speak Chinese but they didn’t seem to speak that either. They didn’t know menu items; they didn’t look to our table when we needed service. They were just the worst.
Oh and the bathroom is a ten minute walk to the other end of the mall to find the public toilets. Charming.
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In my opinion, you have made two errors here:
1. Expecting anything produced in a place that's named itself the 'x (pizza, dessert, whatever...) factory' to be good. It won't be.
2. Complaining about a steak not having sauce. Only an idiot or an American puts sauce on a (hopefully) decent steak. I suspect you're both.
^ Rude.
And wrong.
Again ^
Rude.
What is with you people?
Wow, after that review I was thinking that the restaurant sounded pretty bad but maybe is just having teething problems. But after a comment from the restaurant themselves showing their sheer contempt for another poster and failing completely to address the original reviewer's problems I am absolutely horrified! What kind of place does that?
Pull your pants UP! U SAGGIN'!
I think it's valid to question the reliability of your review on such grounds.
Also, if the height of 'try something new' adventurous experimentation for you is eating pizza in a shopping mall, then you ARE clearly a moron.
So sorry. I thought the point of this section of the website was to review restaurants, not make assumptions about people on the internet. My bad. Clearly I am in the wrong place.