Reviewed by proteacher on Tue, 06/13/2017 - 01:53
Review of Lily's American Diner
Getting a stomachache after eating their burger is not the worst part, The service was horrible there, The staff argued with westerners who sat across of me and it seems like regardless that they try to provide chinese/"american" food they have staff that don't speak English and treat westerners like shit. Read other Reviews and this one and be warned! Boycott this place guys!
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After reading "the other reviews" the only conclusion that I have reached is that the same person (you) wrote all of the past three negative reviews of Lily's. Look, Lily's is a bit on the bland side for my tastes food wise, and their beer selection leaves quite a bit to be desired, but there is nothing to jusify all of these negative reviews that you are obveously spamming. I hope The Beijinger takes notice and deletes them.
??? This is the first review I write on the Beijinger ever, aside from replying to a previous review. And I have been a member since 2015! So if I write a review after 2 years then it most likely to be legit. Lillies food is horrible and the staff is careless,period.
That's tricky, Spencer. I see what you're saying, it does look a bit suspicious. But I'm not sure how to prove someone is spamming or unscrupulously trying to ruin a restaurant's name in cases like these. To me, it's better to let a restaurant's fans come out and defend it with their own reviews, rather than delete or censor commentors, because maybe the restaurant is going downhill.
For what's it worth, proteacher, I stopped by Lily's Sanlitun location on Friday for a coffee and to quickly use the wifi. I didn't order any food, so I can't speak to that, but the staff were friendly and attentive. I placed my order in Chinese and they answered me in English. Have you been having these issues at the Sanlitun location or the Shuangjing one? And what places around town do you prefer to go to for Western grub?
Funny.....I've eaten at Lily's restaurants several times(both locations) and I've never experienced the type of service that you are describing. I've always left the place with a smile on my face and I've never gotten sick. So, I suggest you give them a second chance.
Agreed with the OP. I went there and couldn't believe these people cannot speak English (world language) in 2017 for Christ sakes. Ok if it's a Chinese restaurant it's expected because of the low quality and lower standards but it's supposed to be a western style restaurant and you still have people not smart enough to speak English? Really strange and on top of that these "people" are rude and arrogant even though they have nothing to be arrogant about honestly being from China and not speaking English and making shit money. I know the owner and told him about this and he said he can't find workers that speak English ok fair enough but it's just sad how ignorant Chinese people are in 2017. As for the food, it was average at best and not the best but not the worst. The price was ok so I wouldn't complain about that. The staff is the main problem with that place. If you only can speak Chinese just work in a Chinese only place and fuck off.
proteacher, have you no shame?
As the owners of LAD, we are taking the unusual step of commenting today to this posting. The accusations made against LAD are without any basis in truth so we could not let them stand without some statement. For the record, we use trusted suppliers that have worked with us for many years. We conduct periodic audits with all our suppliers. We take great pride in sourcing bona fide imported products and maintaining the highest health standards throughout all aspects of our operations. We also make every effort to provide a positive experience for our guests and welcome any constructive criticism. We look forward to serving all our existing guests and meeting new guests at any of our three LAD’s in Beijing. Thank you for giving us the opportunity to respond, Joe & Lily
As a customer who just tried your Sanlitun location yesterday and ALSO got severe poisoning, it makes me wonder how you can blindly defend your restaurant. I tried to give your restaurant the benefit of the doubt and tried to disregard these last few negative reviews; but the resulting consequences of this lack of judgement and regretful trust in your establishment has me AND my boyfriend now paying severe consequences of food poisoning. At first I thought the unsanitary meat accusations from the other users here were unfair,but my boyfriend and I only shared and ate one similar thing from our brunch which was the sausages, resulting in BOTH OF US GETTING SICK. As a resident of the United States, I thought coming to this "American" diner with be my haven for memories of home; however, sadly, this has created a nightmare for me. Please increase your quality assurance with your staff and suppliers, as the health of your customers is not worth jeopardizing over cutting corners and making a bigger profit.
#Blasphememe