Dr. Zhang only destroyed one tooth, hided that and doesn't want to take responsibility.

I was going to Dr. Zhang Zhimei in August 2018 because I had to do a root canal treatment. I went to a public clinic before but they couldn't offer the most modern way of treatment. After talking to my German dentist in Germany I decided to search a medical practise which could offer a good treatment. Actually I found the Joinway Dental Clinic on the internet and gave it a try.

To say one thing first: Dr. Zhang (she likes to get called Jane) destroyed the treated tooth, didn't tell me that and intentionally deleted an x-ray where one could see the medical malpractise. Finally, after mediation through Dongzhimen's and Beijings administrative units, where she confessed the maltreatment and agreed to the result of the mediation she refuses to pay the amount officially settled. We need to go to court now.

I suggest: Never go to this dentist! Everybody who has similar trouble with her is very welcome to contact me! Please send me a personal message.

Who wants to know what happened in detail might want to continue to read:

Dr. Zhang can be a very sympathic person. When I first went to her practise I was aware that I need to talk about the price and very clear what I needed because my dentist in Germany was so kind to explain everything in detail. So I talked to Dr. Zhang very clear and about every step needed for the treatment. She was showing me all her German machines and material for the treatment! She took an x-ray showing me the problem, was answering all my questions, offered the treatment I was asking for and all at an a bit expensive but still reasonable price. If she would really do the work she promised.

Root canal treatment today is very sophisticated and includes hight level hygenic precaution (for example a peace of rubber installed around the tooth during treatment to keep away all saliva from the opened root canals) and under microscopic view the removal of the nerves in the roots and cleaning of the root canals. This wasn't offered in the public clinic but increases very much the chance of a successful treatment so the tooth could be saved. I agreed to the price and treatment.

However, at the first session she didn't use neither microscope nor the hygienic preacautions we talked about. I didn't know if that might come later only but I complained when I had the second session. With some resistance Dr. Zhang agreed to use both. She treated the root canals but then destroyed the cementum of the tooth and broke through it at it's bottom inbetween the roots. With local anaestesia you don't feel that. Dr. Zhang didn't say a word but after the session took an x-ray and talked to me that she found a little problem here and showed me the x-ray: there would be some dental calculus and she would suggest to remove that at the next session. I was hesitating because I was afraid, that it would be expensive but she said very fast, she would do it for free. I said I would think about that until the next time.

I was still wondering how the concrements she showed me on the x-ray have come there but I am not a dentist. The next time I agreed into the operation. What she wanted to hide through that operation was that she put normal cement into the broken tooth and what would normally had to be immedeatly treated with MTA, which is some special material for repairing a tooth which is broken this way. You have to do it very soon, otherwise the chance to keep the tooth is very fast getting lower. But she decided not to take responsibility for her mistake.

She had put far to much of the wrong material into the tooth which was fixed like you would fix a broken tube wrapping around some cloth. Because any other dentist after her doing an x-ray on this tooth would have immedeatly seen what happened she decided to camouflage her medical malpractise. I asked at the same day for the x-ray but she said she would give me that after the treatment is finished with all other informations together. I thought thats resonable.

She needed to cut the gingiva to scratch away the about 2 mm thick cement under the tooth. She said everything would be good now and if the root canal treatment would be finished it would be treated succesfully. I still trusted her to that moment and waited some weeks to see if I still have pain at the tooth, before she wold make the crown for the tooth.

I had pain. I started thinking that I didn‘t really trust Dr. Zhang and went to another practise making an x-ray. After sending that to my german doctor he was very clear what had happened.

I was using WeChat asking Dr. Zhang again for the x-ray saying I am in Germany seeing my dentist and because of pain and I would urgently need my x-ray. Getting her reaction I would know if she was lying. Dr. Zhang was answering that the intranet was broken and maybe it would be impossible to restore the x-ray. Actually I do know today that she than deleted the picture.

The next time I went to the practise I went with my wife and confronted Dr. Zhang. She immedeatly confessed, there was just no way to hide. She was crying more than one hour (with tears and snobbing, a big show!) and telling us how difficult it was for here to build up the practice, how little money she would earn and that any kind of maltreatment never happened to her, her staff would be very bad and every some weeks she wouild have to search for new dental assistants and so on. But she didn‘t agree in the 100.000 RMB we have been asking for, offering 20.000. Well, this doesn‘t even cover the costs of the now neccesary treatment, so we didn‘t agree and she was not accepting 80.000 RMB as well.

There is a system of mediation for medical problems like this available in Beijing. We said to Dr. Zhang that we can go through this to find a sum for compensation, she agreed and said we should contact the Beijing Medical Mediation Komitee 北京市医疗纠纷人民调解委员会. There are two systems of mediation, but we agreed to her proposal and in that time I had still mixed feelings, if she is a bad person generally or just once made a big mistake and didn‘t know how to react.

Most of the work was done by my chinese wife than. Dr. Zhang didn‘t hide her mistake talking to the Beijing Medical Mediation Komitee so after some months everything was fine to sign an agreement, which was low but would have meant to get the money immedeatly and I could have fixed my tooth. However, that didn‘t happen. On the day of signing the agreement in the Rooms of the Beijing Medical Mediation Komitee Dr. Zhang suddenly said she would not sign.

We have to go to court to get a compensation now. I might write more if that is finished to make clear, what a person like Dr. Zhang can provoke and finally doesn‘t agree to take responsibility.

In the meantime we have evidence that she deleted the x-ray intentionally and writes the patient history not like the law requires directly after every treatment but fake it later to her needs. We talked to many people and have found more information about her, which I don‘t want to write here now to protect the witnesses.