WeChat Secretary Will Solve All Your Problems

You might have already heard of WeSecretary, the recently-launched service that helps foreigners find whatever they need in Beijing. The idea is simple: add “we-secretary” on WeChat, tell the real live human on the other end what you need, they find it for you, and you pay a 10 percent commission charge. My friends and I had cause to try WeSecretary last week, and it was great.

We’d planned a weekend camping trip to Yunmengshan, but our usual driver was unavailable. We needed to find private transportation large enough to fit 11 people plus equipment and only had a few days to do it.

One person suggested WeSecretary, which he’d heard about through one of the expat magazines. He added them on WeChat, explained what we needed, and got a quote for a van within ten minutes. The concierge was friendly, prompt, and spoke good English.

The only hiccup was that she originally quoted us the wrong price, thinking we needed a van for a day trip rather than an overnight camping trip. However, she made up for the mistake by charging us a lower commission fee. After the price was agreed on, my friend paid the commission charge through WeChat Wallet and got the driver’s mobile number.

The van itself was smaller than our usual ride, so we had to do some creative re-arranging of the seats in order to fit 11 people, backpacks, tents, ground mats, and sleeping bags. But considering the short notice and how easy the overall process was, we were impressed by WeChat Secretary’s services.

On WeSecretary’s website, the company says it can also help expats “buy stuff on Taobao, get an Alipay account, book an ayi on demand, have water delivered, find a repairman,” and more. Accepted payment methods include WeChat Wallet, credit card, Alipay, bank transfer, and even Bitcoin.

To contact them, just scan the QR code on their website or email service@wesecretary.com.

This article first appeared on our sister website, beijingkids.

Photos: Wuxi City Guide, Sijia Chen

Comments

Moved to Beijing from NYC last summer and a friend recommended the service since I have zero Chinese. I would say half the time it is worth it half not. First try was to re-load electric. "the machine was broken". Next morning ICBC helped me use auto-teller. Next time I needed something on Taobao, that went ok. However, they do not have or post a price list re: their fees. After 6 months and a problem with We-wallet I asked for an accounting on the we-wallet which they provided. Was pretty shocked to see a 75 rmb charge to order 500 rmb product from Taobao, plus numerous 5, 10, 20 rmb charges for "calls', I have friends (and their kids) that take care of things now for the most part. After reading the above discussion, as a professional marketer, I would definately recommend customer service training for management. Getting in spats on public blogs never helps a business. If an employee is responsible for it, they would not stay on my team.

DO NOT USE THEIR SERVICE!!!

I tried to call them many times at their phone number written on their website (15011016934) to find out that the number is out of service. Then, I texted them on WeChat, but didn't get a reply for maybe an hour. 

I was wondering whether they are still in business, as their official phone number is out of service and they didn't reply on WeChat, so I texted them again: Still in business?. I was shocked when they texted me back: "f**k off".

BTW I still have 25 RMB on my account, but I was blocked immediately.

I AM ASKING FOR AN APOLOGIZE AND REFUND BEFORE TAKING THIS MATTER FURTHER.

I'm so curious as to what preceded this...

the Beijinger

There is no hidden story behind this!

A few months ago I used their service to book an ayi and everything went fine. I clearly remember that they asked me to deposit 50 RMB to my account and the fee to find an ayi was 25 RMB. As my washing machine broke, I contacted them again in a hope to assist me to find a repairman (why would I be trolling them as I used their service before and still have 25 RMB left on my account!?).

If David Lancashire or the person who typed "f**k off" has any evidence that I abused their service, harassed them, chatting endlessly or any other reason for such a behavior, they are more than welcome to share it here publicly.

I was not even given a chance to explain myself as I was blocked immediately...

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